From 2004 onwards, we’ve worked alongside the NHS delivering on-site clinical support through our suite of clinical reviews. Our first services met an identified need in primary care around bone health and fracture risk. Since then, our range of clinical reviews has expanded, working with practices to design and develop services to meet their needs.
We now work across a range of therapy areas including diabetes, osteoporosis and bone health and stroke prevention in atrial fibrillation (AF).
Each review is unique, designed and delivered in a way to best suit both the practice, and the long-term management of the condition. Whether focused on care optimisation or medicines management our services have been developed with local practices to provide the best support possible.. This ranges from data interrogation on a practice system, to face to face clinics with patients; to remote support from our Service Support team. More information on this support can be found below.
Our full clinical service offering can be found here.
Alongside our therapy reviews, we have created a service dedicated to QOF to ensure practices are rewarded for the care they deliver. Every time we attend a practice, we offer to produce a QOF Health Check, so progress can be monitored throughout the year. All Interface clinical review services are created to consider the Quality Outcomes Framework (QOF) and look to increase practice prevalence where applicable, complementing our QOF Enhancement Service.
Interface Clinical Services deliver bespoke care optimisation services to the NHS to support healthcare professionals and enhance the way that care is provided to their patients.
We understand the sometimes competing demands on caring for patients with a variety of co-morbidities. Interface can help support the management of these patients, focusing on individual conditions and therapy areas to optimise treatment and enhance the patients overall care.
Within many of our key services, we incorporate a clinic element to support practices in managing patient workstreams. This face-to face patient interaction allows us to action any recommendations agreed by the practice GP through our Clinical Pharmacist. Education is a primary aim of these clinics, helping patients to understand their condition and maximise the benefits of their treatment.
Within all our reviews, we spend time with the GP to agree every step for every patient. Any and all opportunities to improve or reinforce optimal patient care will be authorised by a practice GP before any action is taken. The practice retains control of the entire process at all times. We are just here to help.
Medicines management and medicines optimisation services form the basis of effective prescribing strategies in primary care and as such, they are fundamental elements of the services delivered by Interface Clinical Services.
We work with NHS organisations to deliver independent on-site clinical audits in a range of therapy areas to assist with clinical assessments, risk management and disease prevention. We take care to understand local formularies and guidelines to ensure all clinical support is in line with the priorities of the practice. As well as streamlining the prescribing process, we can also work with practices to provide support and educational advice to patients to improve compliance or optimise treatment.
In addition Interface can also implement medicines management services through our bespoke diagnostic platforms, Attend2. These platforms have been developed by our design team and are individually tailored to specific chronic diseases and long-term conditions. Attend2 allows Interface to deliver elements of medicines management service remotely, or support the work implemented on-site by our clinical pharmacists.
We have a full time Service Support team working out of our Leeds Head Office who can help answer any questions about our reviews, organise dates for our pharmacists to attend, provide support following the completion of a review, and complete any remote dial-ins associated with our reviews.
The Service Support team are also capable of supporting patients directly via telephone, email or a dedicated app. We can help with those patients representing a high cost or time burden to the practice. Through these channels, we can then report back to the practice on concordance, compliance and symptom-scoring data, ensuring patients are getting the best from their treatment.
Working remotely, Service Support can run clinical system searches to identify resource intense patients, perhaps using appliances and meters that are non-standard, non-formulary and/or not cost effective. Once these patients are identified, Interface can provide tools to support their review and treatment. This support might be a one-step FRAX assessment or CHADS2-VASc scoring tool, all the way through to direct pharmacist support on the phone or on site.
Using their remote capabilities, the Service Support team are integral to the delivery of our QOF Enhancement service. In total, Interface have invested over 2,000 hours developing the QOF Service. Which has now been delivered in just under 1,000 practices nationwide. The Service Support team also provide clinical support around QOF to ensure practices are rewarded properly for the care they deliver. Find out more here about our QOF Enhancement Service and our Free QOF health check.