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The leading independent clinical services provider

Terms and conditions

1. General

Interface clinical service ltd (registered in England, company registration no. 6076464). Access to and use of interface clinical services (interface) website and the products and services available through this website (collectively, referred to as ‘services’) are subject to the following terms, conditions and notices. By using the services, you are agreeing to all of the terms, conditions and notices as may be updated from time to time. You should check this page regularly to take notice of any changes we may have made to the terms, conditions and notices.


2. Privacy notice –

Click here to look at our Privacy notice


3. Testimonials –

Click here to find out how we use your testimonials


3. Cookies

Interface use cookies to give you the best experience on our website. Cookies are files stored in your browser and are used by most websites to help personalise your web experience. By continuing to use our website without changing the settings, you are agreeing to interface use of cookies.


4. Intellectual property, software and content

The intellectual property rights in all software and content made available to you on or through this website remains the property of interface and are protected by copyright laws. All such rights are reserved by interface. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by interface.


5. Disclaimer of liability

Information contained on this website is provided in good faith, and every reasonable effort is made to ensure that it is accurate and up to date. Accordingly, this information is provided ‘as is’ without warranty of any kind. Interface excludes all warranties, either express or implied. In no event shall interface be liable for any damage arising, directly or indirectly, from the use of the information contained on this website including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this website or making any use of the information contained herein, shall do so at its own risk. Interface hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.

Interface shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.


6. QOF Consultancy Days

When purchasing a QOF consultancy day as part of the QOF Enhancement Service, customers are agreeing to book a date for an Interface clinical pharmacist to visit them in practice. This visit must take place within the same QOF year as which the QOF Enhancement service has been purchased. If a customer is purchasing a QOF Enhancement service for the coming QOF year, they must notify Interface of this intent before the QOF Enhancement Report has been produced.

If a QOF consultancy day is purchased more than 30 days after the QOF Enhancement Report has been generated, the practice will need to allow Interface to re-run the report before the consultancy day takes place.

6.1 Cancellation of QOF consultancy days

Once a QOF consultancy day has been booked and the date has been confirmed by receipt of a confirmation email, any changes or cancellations must be made in writing to Interface. These requests can be submitted electronically to qof@Interface-cs.co.uk. All cancellations must be made in advance, giving Interface a minimum of three full working days’ notice. If notice of cancellation is not made within this time period, the customer agrees to pay Interface an administration fee of £200 plus VAT to cover the lost billable day.

If the consultancy day takes place more than 30 days after the QOF enhancement report has been created, then the practice will need to allow Interface to re-run the report in order to deliver the service. If the practice do not facilitate the process of generating an updated report then the consultancy day will need to be cancelled. If this happens then the customer agrees to pay Interface an administration fee of £200 plus VAT to cover the lost billable day.

6.2 Consultancy Day Delivery

The Interface pharmacist providing you with your QOF support is not authorised to add register inclusion codes to patient records. The best outcomes from the QOF service are achieved when our pharmacists operate in a consultancy role to engage with your practice staff and we agree between us how you will delegate and manage responsibility for adding codes to the patient record


7. Terms of Sale

By placing an order for a QOF enhancement report you are offering to purchase a service and are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

The figures projected on the free QOF health check report may differ from the actual number of patients found and the potential additional income due to patient validation.

7.1 Quality assurance

By placing an order, you are authorising Interface to access your clinical system. Interface operate a robust quality assurance policy which outlines our clinical and information governance procedures. Click here to view our quality assurance policy.

7.2 Delivery

Delivery times may vary according to availability and receipt of payment. Purchases made via BACS will be subject to a longer delivery time as the service will not be processed until payment has cleared.

7.3 Pricing

In order to contract with Interface you must be authorised to act on behalf of your organisation. If your order is accepted, we will inform you by email. When placing an order, you undertake that all details you provide to Interface are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

All prices are quoted excluding VAT.

The service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, payment terms, or return policies.

7.4 Order acknowledgement

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of services will not be formed until your payment has been approved by Interface and we have received payment via BACS, credit or debit card.


8. Refund Policy

Customers purchasing a relevant QOF enhancement service (Tier 2, Tier 3 and potentially Tier 4 depending on he agreed upon proposal) are purchasing a guaranteed service which entitles them to a full refund if the minimum return on their initial investment is not demonstrated by the Interface Revalidation Report.

This refund includes VAT but excludes any transaction fees that may have been incurred. All figures quoted are based on the practice realising 100% indicator achievement and Interface cannot be held accountable where the practice fails to do so. It is assumed that practices already have workstreams in place to ensure this, and the Interface QOF Enhancement Report is a supporting document only.

Refund requests must be made within a 12-month period in writing to the QOF team via e-mail info@interface-cs.co.uk or by post, Interface Clinical Services, Schofield House, Gate Way Drive, Yeadon, Leeds, LS19 7XY. Refunds will be authorised once the QOF team have verified that all work streams have been completed and that a minimum return on the initial investment is not possible. Refunds will be processed 28 days from date of verification.

Refunds will go back against the original payment in compliance with the bank’s card rules. Interface reserves the right to revoke the refund policy for practices in which the health checks where the ‘estimated income assuming 70% patients suitable for QOF register inclusion’ value is below the cost of the service inclusive of VAT.


9. Disclaimer of liability

All information is provided in good faith, and every reasonable effort is made to ensure that it is accurate and up to date. Accordingly, this information is provided ‘as is’ without warranty of any kind. Interface excludes all warranties, either express or implied. In no event shall Interface be liable for any damage arising, directly or indirectly, from the use of the information including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information provided or making any use of the information contained herein, shall do so at their own risk. Interface hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.

Interface shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services.

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