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The leading independent clinical services provider

Privacy Notice

Data protection matters: this is how we handle your information.

Introduction
Why we process your data
Your rights
How long we keep your data for
Sharing your information
Testimonials
Your right to complain


Introduction

This privacy notice tells you how we process your personal information when you are in contact with us or use one of our services.

Interface Clinical Services ltd is the controller for the personal information we process, unless otherwise stated. Our data protection officer is Pippa Swanton.

You can contact us by phone, email and post.

Phone number: 0113 202 9799

Our postal address:
Please mark any post about privacy: FAO data protection officer
Interface Clinical Services
Schofield house
Gate way drive
Yeadon
Leeds
Ls19 7xy

Email address for any privacy questions: dataprotectionofficer@interface-cs.co.uk


Why we process your data

We process personal information provided directly by you to:

The legal basis that we rely on to process your personal data is article 6(1)(f) of the General Data Protection Regulation (GDPR), which allows us to process personal data when this is necessary for our legitimate interests.

As an NHS business partner, Interface also processes personal information under contract to data controllers at healthcare organisations. Our contracts always contain a commitment to confidentiality. Information that allows us to identify patients is never removed from the healthcare organisation’s premises.

If we contact you to provide you with information or newsletters, we will always offer you the option to opt-out of such communications and will respect your direction. You can opt-out by emailing unsubscribe@interface-cs.co.uk or by clicking on the ‘unsubscribe’ link in any email communications which we might send you.


Your rights

Under data protection law, you have rights that depend on our reason for processing your information.

You can read more about your rights here.

There is no charge for exercising your rights and we will respond to you within one month. Please use the contact details above to exercise your rights.


How long we keep your data for

Type of record – Retention period


Sharing your information

We ensure your personal data is kept confidential by storing it on our secure systems, which are protected by technical and organisational security measures.

We never pass on your details to third parties other than to comply with any legal or regulatory obligation or to securely fulfil online payments but we may produce anonymous aggregate information about the services we provide for reporting or research.

The data that we collect from you may be processed outside the European economic area, for example, for processing your payment details. We only use third party suppliers who assure us that they take the necessary measures to ensure protection of your personal data in accordance with applicable data privacy laws.

Any payment transactions carried out by us or our chosen payment processing services provider will be encrypted.


Testimonials

If you provide Interface with a testimonial, you are agreeing for the testimonial to be used for publicising and promoting Interface and our products and services. Testimonials may be written or recorded and can be displayed or used for promotional activity including, but not limited to:

By providing a testimonial, you agree for your job title and geographical location to be accredited to the statement. No other information will be divulged unless agreed.


Your right to complain

We work to extremely high standards for processing personal information. If you have queries or concerns, please contact us at dataprotectionofficer@interface-cs.co.uk and we’ll respond within five working days.

If you remain dissatisfied, you can make a complaint about the way we process your personal information to the uk supervisory authority.

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