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Quality Assurance

Our nationwide team of pharmacists have an in-depth knowledge of the NHS at local, regional and national levels. This is effectively applied to improve patient experience and outcomes.

Whilst Clinical Pharmacist services are key within primary care, Interface continue their support through to secondary and social care settings, offering insight into care regimes throughout the patient journey. Interface employees work within a rigorous clinical and information governance framework. The framework is designed to deliver the highest standards of care and safety and to comply with all legal and regulatory requirements. Our framework and working practices are fully aligned with NHS policies and procedures.

Pharmacist Registration and Monitoring

All Interface pharmacists must maintain registration with the relevant regulatory body (1) and meet all required standards including:

  • Confidentiality
  • Continuing professional development
  • Annual Declaration of Fitness to Practice. This is monitored by the company.

All staff who access patient data have a Disclosure and Barring Service (DBS) or equivalent screening check upon commencement of employment and every three years subsequently. Any staff who have direct contact with patients have an enhanced screening check. All Interface employment contracts include a signed individual commitment to confidentiality.

Data Security

Interface is an NHS Business Partner and completes the Data Security and Protection Toolkit on an annual basis in the same way as all NHS organisations.

Confirmation that the company has completed the toolkit can be found on the NHS Digital website. The company has designated a Senior Information Risk Owner, Caldicott Guardian and Data Protection Officer to ensure that information risk is managed robustly.

Personal data is managed in accordance with the NHS Code of Practice for Confidentiality and the National Data Guardian’s 10 data security standards.

Interface obtained Cyber Essentials Plus, a Government-backed scheme to help protect organisations against the most common cyber-attacks that is verified by independent experts, in September 2018.

Training and Quality Assurance

Interface invests heavily in job-related learning and training and commissions external post-graduate accredited courses when they are needed. Field visits undertaken by senior clinical staff provide assurance of the quality of service delivery and patient care.

QOF Disease Prevalence Coding Support

Our Clinical Pharmacists are now able to offer coding support across a number of QOF domains

Find out more