Quality Assurance

Interface Clinical Services and all employees work within rigorous clinical and information governance policies which guarantee quality assurance and the highest standards of care and safety. Interface governance frameworks align with NHS strategy for governance to ensure all working practices follow consistent and responsible processes. To further reinforce these procedures, all Interface pharmacists operate to the code of ethics and standards as defined by the General Pharmaceutical Council (GPhC).

Governance Policies

Tilted Logo for Interface Clinical Services
Interface Clinical Services and all employees work within rigorous clinical and information governance policies which guarantee quality assurance and the highest standards of care and safety. Interface governance frameworks align with NHS strategy for governance to ensure all working practices follow consistent and responsible processes. To further reinforce these procedures, all Interface pharmacists operate to the code of ethics and standards as defined by the General Pharmaceutical Council (GPhC).
 
CLINICAL GOVERNANCE
Interface operate a robust clinical governance framework which ensures that all working practices deliver the highest standards of care and safety, and reflect the wider NHS strategy for clinical governance. The Clinical Director oversees, and is accountable for Interface clinical governance.
 
INFORMATION GOVERNANCE
 
Interface information governance policy, procedures and training ensure that a responsible and safe approach to information governance prevails throughout the organisation. Interface information governance policies are designed to align with wider NHS policy.
 
Information governance provides a way for organisations to deal consistently with the many different rules about how information is handled, including those set out in:
 
Data protection legislation
The common law duty of confidentiality
NHS Care Record Guarantee for England
Social Care Record Guarantee for England
NHS Code of Practice – Confidentiality, Information Security, Records Management
 
Interface is an NHS Business Partner. As part of the commitments as an NHS Business Partner, Interface meet with the terms and conditions of the Department of Health’s information governance (IG) assurance statement through completion of the NHS IG Toolkit assessment on an annual basis. The Information Governance Toolkit is a performance tool produced by the Department of Health and hosted by NHS Digital. It draws together the legal rules and central guidance for IG and presents them in one place as a set of information governance requirements.
Interface ensure that all working practices comply with the relevant data protection legislation.
 
TRAINING AND EXPERIENCE

Interface pharmacists have an average of over 7 years of post graduate clinical practice experience, and take a proactive approach to continuing professional development. Interface invests heavily in job-related learning, service-specific training, field visits undertaken by senior clinical staff, and the commissioning of external post-graduate development courses where appropriate.
 
STANDARDS AND REGULATION

Interface pharmacists operate to the code of ethics and standards defined in the Medicines, Ethics, and Practice guide produced by the Royal Pharmaceutical Society, and are registered with their respective regulatory bodies (General Pharmaceutical Council and/or Pharmaceutical Society of Northern Ireland). Regular checks are made against the records of The Disclosure and Barring Service (England and Wales), Disclosure Scotland and/or Access Northern Ireland.
 
ACCOUNTABILITY AND MANAGEMENT

During project delivery, Interface pharmacists are directly accountable to an authorising GP from the practice, and work within the confines of a clinical protocol which is signed off by the authorising GP ahead of commencement of any service delivery work. It is the responsibility of the Clinical Director to ensure all Interface pharmacists have received appropriate training to deliver the specifications of any project to which they are assigned.

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