Quality Assurance

Quality Assurance

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Clinical Governance

Interface operate a robust clinical governance framework which ensures that all working practices deliver the highest standards of care and safety, and reflect the wider NHS strategy for clinical governance. The Clinical Director oversees, and is accountable for Interface clinical governance.

Information governance

Interface information governance, training, policy and procedures are designed to ensure that a responsible and safe approach to information governance prevails throughout the organisation. Interface information governance policies are designed to align with wider NHS policy.

Information governance provides a way for organisations to deal consistently with the many different rules about how information is handled, including those set out in:

  • The Data Protection Act 1998
  • The Human Rights Act article 8
  • The common law duty of confidentiality
  • NHS Care Record Guarantee for England
  • The Freedom of Information Act 2000
  • Social Care Record Guarantee for England
  • The international information security standard: ISO/IEC 27002: 2005
  • NHS Code of Practice – Confidentiality, Information Security, Records Management


The Information Governance Toolkit is a performance tool produced by the Department of Health and hosted by the Health and Social Care Information Centre. It draws together the legal rules and central guidance set out above and presents them as a set of information governance requirements. Interface have achieved an Information Governance Statement of Compliance from the Department of Health via the Information Governance Toolkit. 

Training and experience

Interface pharmacists have an average of over 7 years of post graduate clinical practice experience, and take a proactive approach to continuing professional development. Interface invests heavily in job-related learning, service-specific training, field visits undertaken by senior clinical staff, and the commissioning of external post-graduate development courses where appropriate.

Standards and regulation

Interface pharmacists operate to the code of ethics and standards defined in the Medicines, Ethics, and Practice guide produced by the Royal Pharmaceutical Society, and are registered with their respective regulatory bodies (General Pharmaceutical Council and/or Pharmaceutical Society of Northern Ireland). Regular checks are made against the records of The Disclosure and Barring Service (England and Wales), Disclosure Scotland and/or Access Northern Ireland.

Accountability and management

During project delivery, Interface pharmacists are directly accountable to an authorising GP from the practice, and work within the confines of a clinical protocol which is signed off by the authorising GP ahead of commencement of any service delivery work. It is the responsibility of the Clinical Director to ensure all Interface pharmacists have received appropriate training to deliver the specifications of any project to which they are assigned.

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