Services Terms and Conditions

Terms & Conditions

Tilted Logo for Interface Clinical Services

1. General

Access to and use of Interface Clinical Services Ltd (Interface) Website and the products and services available through this website (collectively, referred to as ‘services’) are subject to the following terms, conditions and notices. By using the services, you are agreeing to all of the terms, conditions and notices as may be updated from time to time. You should check this page regularly to take notice of any changes we may have made to the terms, conditions and notices.

2. Fair processing notice

Your privacy is important to us. This Fair processing notice sets out the procedures Interface has in place in relation to the collection, use and disclosure of information you may provide or we may collect via the review process. By using our services you consent to the collection and use of your information for operational purposes and you give your consent for Interface to use your contact information for marketing purposes to inform you of new services that may be of interest to you, based on the information you have provided. We will not share your information with third parties. If you do not wish to continue to receive marketing information from Interface you should opt-out by emailing with the subject header ‘unsubscribe’ or by clicking on the ‘unsubscribe’ link in any email communications which we might send you.

Interface take the security of your data very seriously. We employ physical, electronic and administrative security measures to protect the information that we collect about you from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. You acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility by the data protection laws.

If you wish to verify the details you have submitted to Interface you may do so by contacting us via e-mail or by post, Interface Clinical Services, Schofield House, Gate Way Drive, Yeadon Leeds, LS19 7XY. Our security procedures mean that we may request proof of identity before we reveal information.

3. Cookies

Interface use cookies to give you the best experience on our website. Cookies are files stored in your browser and are used by most websites to help personalise your web experience.

By continuing to use our website without changing the settings, you are agreeing to Interface's use of cookies.

4. Online payments

All payments must be made in £ Sterling. Interface will not be responsible if a payment is either refused or declined by the Card Issuing Bank for any reason. There will be 2% transaction fee for purchases made using a credit card, there will be no additional fee for purchases made via a debit card or a BACS payment.

The data (information) that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is not disclosed to a third party i.e. other companies or individuals unless required to do so by law.

5. Refund policy

Customers purchasing a QOF enhancement service are purchasing a guaranteed service which entitles them to a full refund if they have not recouped, as a minimum, the cost of the QOF enhancement service as demonstrated by the Interface Revalidation Report. This refund includes VAT but excludes any transaction fees that may have been incurred. All figures quoted are based on the practice realising 100% achievement and Interface cannot be held accountable where the practice fails to do so. It is assumed that practices already have workstreams in place to ensure this, and the Interface QOF Enhancement Report is a supporting document only.

Refund requests must be made within a 12 month period in writing to the QOF team via e-mail or by post, Interface Clinical Services, Schofield House, Gate Way Drive, Yeadon, Leeds, LS19 7XY. Refunds will be authorised once the QOF team have verified that all work streams have been completed and that a minimum return on the initial investment is not possible. Refunds will be processed 28 days from date of verification. Refunds will go back against the original payment in compliance with the bank’s card rules.

Interface reserves the right to revoke the refund policy for practices in which the health checks where the ‘estimated income assuming 70% patients suitable for QOF register inclusion’ value is below £3000. 

6. Intellectual property, software and content

The intellectual property rights in all software and content made available to you on or through this website remains the property of Interface and are protected by copyright laws. All such rights are reserved by Interface. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Interface.

7. QOF Health Check

 By clicking the request button you are agreeing to the provision of a remote QOF Health Check Service delivered by Interface. Please confirm below that you agree to:

  • A member our Interface QOF team contacting you on the agreed date and time to carry our your QOF Health Check according to the process defined on our website.
  • Allow  a member of our Interface QOF team to gain secure ,encrypted ,remote access to your practice clinical system via LogMeIn or N3 (Emis Web); in order to run our bespoke clinical queries ,identifying areas of potential prevalence improvement within your QOF clinical registers, according to our strict information governance criteria.
  • The provision of a no obligation free QOF Health Check report collated from the captured data. Your report will benchmark current practice QOF prevalence and highlight the QOF income gains possible within each clinical register according to the number of potential patients identified through the Health Check.
  • Discussing the results of your no obligation QOF Health check with a member of our Interface QOF team following delivery of your Health Check report or facilitating discussion with the practice QOF lead if more suitable.


8. Data Extracts

Practice data extracts are retained for  the remainder of the current and subsequent QOF year . They are used explicitly for the purposes of the service being provided to that practice. Summary information (e.g. numbers of patients on a particular register) is retained to perform statistical analysis in order to improve the aforementioned service to practices.

Data is stored within a shared folder on the company's secure internal network with access controlled by user permissions. Interface staff are only given said permission if their role directly involves delivery of the specific service and logs detailing when the file has been viewed or modified are reviewed on an ad hoc basis.  Physical access to the server is locked and protected by an alarm. Only the IT Manager, Operations Director and Managing Director have access to the key and alarm code. The data is backed up to an internal NAS device with locally redundant storage 3 times a day. In addition to this, Interface utilise an external cloud-based secure storage facility in London, hosted by Microsoft. This site has been validated at a level appropriate for use by the MOD and NHS institutions. External network access is restricted via hardware and software firewalls, as well as ESET Antivirus installations onto servers and endpoints

9. QOF consultancy days

When purchasing a QOF consultancy day as part of the QOF Enhancement Service, customers are agreeing to book a date for an Interface clinical pharmacist to visit them in practice.  This visit must take place within the same QOF year as which the QOF Enhancement service has been purchased.  If a customer is purchasing a QOF Enhancement service for the coming QOF year, they must notify Interface of this intent before the QOF Enhancement Report has been produced.

If a QOF consultancy day is purchased more than 30 days after the QOF Enhancement Report has been generated, the practice will need to allow Interface to re-run the report before the consultancy day takes place. 

9.1 Cancellation of QOF consultancy days

Once a QOF consultancy day has been booked and the date has been confirmed by receipt of a confirmation email, any changes or cancellations must be made in writing to Interface.  These requests can be submitted electronically to  All cancellations must be made in advance, giving Interface a minimum of three full working days notice.  If notice of cancellation is not made within this time period, the customer agrees to pay Interface an administration fee of £200 plus VAT to cover the lost billable day.

If the consultancy day takes place more than 30 days after the QOF enhancement report has been created, then the practice will need to allow Interface to re-run the report in order to deliver the service.  If the practice do not facilitate the process of generating an updated report then the consultancy day will need to be cancelled.  If this happens then the customer agrees to pay Interface an administration fee of £200 plus VAT to cover the lost billable day.

10. QOF Refresh Service

The QOF Refresh service is available to practices who purchased the QOF Enhancement service during the previous QOF year.
In the event that practices merge in between year 1, when the QOF Enhancement Service was purchased and year 2, when practices are eligible to purchase the QOF Refresh Service, Interface is entitled to use their own discretion to determine whether it is appropriate to honour the year 2 refresh price.
Typically, unless there are extenuating circumstances, Interface will honour the refresh price when two practices merge. In instances of two or more practices merging, this may result in the practice becoming ineligible for the refresh service.  The practice would still be eligible to purchase the QOF Enhancement Service at full price, and multiple charges may apply.  Each case will be considered on its own merits and at the discretion of Interface.
Interface reserve the right to withdraw or amend the QOF Refresh Service at any time.

11. Terms of sale

By placing an order for a QOF enhancement report you are offering to purchase a service and are subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

The figures projected on the free QOF health check report may differ from the actual number of patients found and the potential additional income due to patient validation.

11.1 Quality assurance

By placing an order, you are authorising Interface to access your clinical system. Interface operate a robust quality assurance policy which outlines our clinical and information governance procedures. Click here to view our quality assurance policy.

11.2 Delivery

Delivery times may vary according to availability and receipt of payment. Purchases made via BACS will be subject to a longer delivery time as the service will not be processed until payment has cleared.

11.3 Pricing

In order to contract with Interface you must be authorised to act on behalf of your organisation. If your order is accepted we will inform you by email. When placing an order you undertake that all details you provide to Interface are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to such changes.

All prices are quoted excluding VAT.

The service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, payment terms, or return policies.

11.4 Order acknowledgement

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of services will not be formed until your payment has been approved by Interface and we have received payment via BACS, credit or debit card.

12. Disclaimer of liability

Information contained on this website is provided in good faith, and every reasonable effort is made to ensure that it is accurate and up to date. Accordingly, this information is provided 'as is' without warranty of any kind. Interface excludes all warranties, either express or implied. In no event shall Interface be liable for any damage arising, directly or indirectly, from the use of the information contained on this website including damages arising from inaccuracies, omissions or errors. Any person relying on any of the information contained on this website or making any use of the information contained herein, shall do so at their own risk. Interface hereby disclaims any liability and shall not be held liable for any damages including, without limitation, direct, indirect or consequential damages including loss of revenue, loss of profit, loss of opportunity or other loss.

Interface shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the services and/or any page of this website.

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